Ongoing Shopify support & development
A senior Shopify team on retainer — releases, experiments and emergencies handled by the people who build stores, not a ticket queue.
Stores decay one small decision at a time: an app installed for a campaign, a theme edit under deadline, an update postponed. Support is the discipline that keeps a fast store fast — the same senior team, still on the store, long after launch.
The retainer covers the whole surface: new sections and features, app vetting before anything touches the theme, staged updates, and monitoring that catches a performance or accessibility regression before your customers do.
Why a retainer beats a rescue
Emergency work is the most expensive kind — bought under pressure, shipped without context. A standing engagement means the person fixing the store at 9am already knows how it was built, because they built it.
Questions, answered
How is support priced?
A monthly retainer sized to your release cadence — from a maintenance-level engagement to an embedded product team. Unused hours roll for a quarter; you're never paying for silence.
What's the response time when something breaks?
Same working day for breakages, and cutover-level urgency when checkout is affected. You reach the developers directly — there's no ticket triage layer between you and the fix.
Do you take over stores you didn't build?
Yes — after an audit. We need to know what we're standing on before we ship to it, and you get the audit findings either way.